Battery Warranty Claim
Follow these simple steps to get started with troubleshooting of your batteries and submit a warranty claim if the issue persists.
1
Confirm the Battery Issue
1
Press the battery's LED indicator button.
No lights = No power.
2
Plug the charger directly into a wall outlet.
Do not use an extension cord.
3
Insert the battery into the charger.
Push firmly until you hear a click.
4
Check the charger indicator lights.
5
If the charger stays plugged in continuously, unplug it for 5–10 minutes, then try again.
2
Submit a Warranty Claim
1
Find your product's model and serial number on the warning/danger label.
2
Submit your claim using the form below.
3
A confirmation number and email will be provided once your submission is successfully completed. Please ensure the form is filled out accurately and in full. Incomplete or incorrect information may result in delays or a declined claim. Accurate details help us validate your warranty and process your replacement quickly. For any warranty or submission inquiries, contact us at 1-888-909-6757 or via live chat and have your confirmation number ready.