Navigation
How do I navigate your website?
Find the navigation menu at the top of your page and select the most relevant
option to start your journey. Alternately, there are specific informational pages
available from links in the footer, at the bottom of every page of our website.
How can I return to the homepage?
How do I go back to a previous page?
How can I get help choosing the right product for my needs?
The top-level navigation can guide you to a particular voltage or tool category,
and product pages have some advice about what applications they are best for. For
a deeper look at a particular category of tools, we recommend looking through our
blogs, available here: https://www.greenworkstools.com/blogs/greenworks-blog
Search
How do I search for a specific topic or tool?
Use the search bar at the top of the page and type in relevant keywords, a product
number, or a product name.
How can I find product details, owner’s manuals, and warranty information?
Each tool’s page explains the important features and specifications of the tool, in
addition to including links to the assembly guide, owner’s manual, and warranty
information. You can find a tool’s page by searching for the SKU or model
number, or by searching the tool type and voltage.
What if I can't find the information I need?
If you cannot locate the information you're looking for, please contact our
customer support via this page: https://www.greenworkstools.com/pages/contact
How can I see a particular Greenworks tool in person?
Greenworks tools are available from many brick and mortar retailers, including
Walmart, Target, Best Buy, Lowes, Tractor Supply, Costco, QVC, Menards, and
Northern Tool, although our largest selection is available online through our own
website. Call ahead or look online to check what products your store has in
inventory.
Ordering and Payment
How do I place an order?
Find the product or products you wish to purchase and click “Add to Cart.” From
there, the on-screen prompts will guide you through the purchasing process
What payment methods are accepted?
We accept PayPal, ShopPay, Google Pay, Venmo, and all major credit cards—
Visa, Mastercard, Amex, Discover, Elo, JCB, and UnionPay.
Can I track my order status or delivery?
Yes! You can track your orders within the Account section of the website,
accessible from the icon in the top menu.
What is your return policy?
As a general rule, we accept returns for all new and unused products still in their
original packaging. There are a few exceptions, such as e-bikes, Greenworks
Renewed products, and sales in Alaska or Hawaii. We also offer returns on any
items damaged in shipping. To submit a return, use the return portal to imitative a
request within 30 days of receipt of shipment to receive a return shipping label.
Please read the full policy here: https://www.greenworkstools.com/pages/return-
policy
Can I cancel my order?
Online orders placed from an account can be cancelled within 30 minutes of being
placed at no charge. Guest orders cannot be cancelled.
Account
How do I create an account?
Simply enter your name and email address on the registration page, then check
your email for a verification link. Once your email is verified, you’ll be prompted
to create a password. Register here:
https://www.greenworkstools.com/account/register
What does the "Account" section do?
On this page, you can access your order history, edit your personal information,
request a refund, and see your loyalty status.
What is “My Garage”?
My Garage is a place to register any Greenworks tools you have purchased by
using the model number and receive personalized support and accessory
recommendations for those tools.
What is the Loyalty Program?
Using the Greenworks website and shopping for tools can both give you Loyalty
points, which can be redeemed for discounts and gift cards. See this page for a
full FAQ: https://www.greenworkstools.com/pages/loyalty-rewards
How do I reset or recover my password and login details?
If you still have access to the email on your account, you can follow the reset
password link on the login page to change your password.
Can I reactivate an account from the former Greenworks website?
Yes! If you still know the email address associated with your former account, you
can migrate it to the new website and activate it on the new site by going through
the lost password process and clicking the “Previous user? Reactivate your
Account” text.
How do you protect my personal information?
Greenworks takes data security seriously. We protect all customer data using
industry-standard technology. You can edit your personal Privacy Settings using
the link in each page’s footer.
Mobile
How do I access the menu on my mobile device?
Tap the icon of three horizontal lines in the top left corner to open the navigation
menu.
How do I navigate each page on mobile?
Look for drop down arrows, green buttons, or product images that may serve as
links to related pages. If you’re searching for products specifically, the search bar
at the top of every page can quickly locate what you’re seeking.
Warranty Support
What warranty comes with your products?
Most Greenworks products come with a warranty to ensure our customer
satisfaction, but the warranty lengths and terms vary between different products
and programs. You can get all the details here:
https://www.greenworkstools.com/pages/warranty
How do I submit a warranty claim?
We recommend contacting our customer support team for assistance with
properly submitting a warranty claim. They can be reached either using the online
chat function, accessible by clicking “Chat with an Expert” in the bottom corner
of your screen, or by calling 888-909-6757 between 9AM and 7PM EST, M-F.
Need spare or replacement parts?
Order replacement parts with confidence. Shop parts now.
